Shipping & Delivery Policy
1. Overview
At Solar 4 RVs, we deliver throughout Australia, New Zealand, and to select overseas destinations. To provide the best service and pricing, we compare Australia Post Post and various courier companies, including TNT, Toll, Hunter, Aramex, and Couriers Please, before arranging delivery.
2. Delivery Costs
Delivery costs are calculated using the online calculators of Australia Post and courier companies. Factors that determine the cost include:
- The delivery address provided by the customer (calculations consider whether the delivery is to a business or residential address, remoteness of location, distance from the pick-up site, etc.);
- The weight and dimensions of the package;
- Other fees and charges such as a fuel levy.
3. Delivery Terms
Please note that couriers do not deliver to Post Office Boxes, so a residential or business address must be provided. Deliveries are made during business hours. TNT deliveries require someone to sign for your delivery and may charge a re-delivery fee if no one is present to accept the parcel. You can leave instructions for a safe drop-off location during the checkout process. However, we cannot take responsibility for items left by TNT if no one is home. The items are left at your own risk. Alternatively, consider having items delivered to your workplace if it's more convenient.
4. Delivery Timeframe
After your payment, please allow 24 hours for your order to be dispatched. Custom orders such as cables with connectors may take additional time for assembly. Delivery times after dispatch vary based on the delivery address location and whether the item is dispatched by air or road. Delivery times to major cities in the Southern Eastern states generally take 2 to 5 business days, North Queensland 4-10 business days, Perth 4-8 business days, and Darwin 5-14 business days. Non-metro areas may require an additional 1-3 days, and remote areas may require more than a week. If you need your order to arrive by a specific date, please contact us before ordering.
5. Delivery Tracking
We provide tracking/consignment numbers and delivery details to customers. You can track the status of your delivery using the website links we provide. If you encounter issues with tracking, or your order doesn't seem to be progressing, please contact us so we can follow up with Australia Post or the courier company.
6. Lost or Damaged Packages
If your parcel arrives damaged, please report this to us within 24 hours of receipt. Include photos of the damaged box or satchel. The shipping insurance ends 5-7 days after delivery depending on the courier, after which the item is considered to have been damaged post-delivery, voiding any refundable amount. If your package arrives intact but the items inside are faulty, please refer to our Returns Policy.
7. Stolen Packages
We recommend monitoring the shipment tracking link for updates. Couriers will drop off parcels at the delivery address and leave them based on the delivery instructions or at the driver's discretion. Once delivery is confirmed, the delivery insurance and delivery policy end. Solar 4 RVs is not responsible for items stolen after confirmed delivery. We recommend having items delivered to a location where someone is always home or a business address. If items are stolen and you provide a statutory declaration or evidence of the theft, Solar 4 RVs may offer to provide replacement items at cost price on a new invoice.
We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.
We'll keep you updated with the latest deals, so that you'll never miss out!
